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Standard Terms and Conditions of Sale

Terms of sale3. Pricing and Payment Terms4. Cancellation and Rescheduling Policy5. Refunds and Grievances6. Client Responsibilities and Safety7. Governing LawContact Us

Terms of sale

  1. Here is a complete, legally robust, and customer-friendly Terms of Sale page for Meliora Home Salon. It is structured to meet Google’s merchant policies regarding transparency, consumer clarity, and trust.
  2. Terms of Sale – Meliora Home Salon
  3. Welcome to Meliora Home Salon. These Terms of Sale ("Terms") govern all bookings, purchases, and services rendered by Meliora Home Salon ("we," "us," or "our") to clients within Bhubaneswar. By booking a service through our website, mobile application, phone, or WhatsApp, you agree to be bound by these Terms.
  4. Please read them carefully before finalizing your booking.
  5. 1. Scope of Service
  6. Meliora Home Salon provides on-demand, professional beauty, grooming, and wellness services delivered directly to the client’s designated residential or commercial location within our operational zones in Bhubaneswar, Odisha.

  7. 2. Booking and Confirmation

    • Booking Channels: Appointments can be scheduled via our official website, mobile app, or designated customer care numbers.

    • Confirmation: A booking is considered confirmed only after you receive an official confirmation notification via SMS, Email, or WhatsApp.

    • Accurate Information: You agree to provide accurate contact details, service requirements, and a complete physical address. Failure to provide a precise location may result in service delays or cancellations.

    8. 3. Pricing and Payment Terms

    • Transparent Pricing: All prices listed on our platform are transparent. Taxes and any applicable convenience or safety fees will be clearly displayed at the time of checkout.

    • Payment Methods: We accept secure payments via credit/debit cards, UPI, net banking, mobile wallets, or cash-on-delivery (COD) upon completion of the service.

    • Price Modifications: Meliora Home Salon reserves the right to change prices for services at any time. However, price changes will not affect bookings that have already been confirmed.

    9. 4. Cancellation and Rescheduling Policy

    We value our beauty professionals' time and want to ensure maximum availability for all our clients. Therefore, we maintain a strict policy regarding changes to your appointments.

    • The 4-Hour Rule: Any request to cancel or reschedule a confirmed appointment must be made at least four (4) hours prior to the scheduled start time.

    • Late Cancellations / Rescheduling: If an appointment is cancelled or rescheduled less than 4 hours before the scheduled time, a cancellation fee of up to 50% of the total booking value may be charged.

    • No-Show Policy: If our service professional arrives at your location and is unable to gain access or contact you within 20 minutes of the scheduled time, it will be treated as a "No-Show." In such cases, the full service fee or a standard no-show fee will apply.

    • How to Cancel/Reschedule: You can modify your booking directly through our app/website or by contacting our customer support team immediately.

    10. 5. Refunds and Grievances

    • Service Satisfaction: Because we provide personalized beauty and wellness services, direct refunds on completed services are generally not issued.

    • Grievance Redressal: If you are dissatisfied with a service, you must report your concern to our customer support within 24 hours of service completion. We are committed to resolving your issue, which may include a complimentary touch-up or a partial wallet credit at our sole discretion.

    • Pre-paid Booking Refunds: If an appointment is successfully cancelled outside the 4-hour window, any advance payment will be fully refunded to the original payment method within 5–7 business days.

    11. 6. Client Responsibilities and Safety

    To ensure a seamless and premium salon experience, you agree to:

    • Provide a safe, clean, and well-lit environment with access to clean water and electricity for the beauty professional.

    • Disclose any skin allergies, medical conditions, or hair sensitivities to our professional before the commencement of any treatment.

    • Ensure that domestic pets are kept away from the service area for the safety of both the pet and our professional.

    12. 7. Governing Law

    These Terms of Sale shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Bhubaneswar, Odisha.

    Contact Us

    If you have any questions regarding our Terms of Sale, or if you need to reschedule your appointment, please contact us immediately:


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